EscalationAI scores every Zendesk ticket for escalation risk in real time — so your team intervenes before the customer walks.
No credit card required · 7-day free trial · Installs in 2 minutes
Built by Vijitkumar Kunhikandi · vijit.in
Support agents handle dozens of tickets a day. Churn signals get buried. By the time a manager notices, the customer has already decided to leave.
Competitor mentions, legal language, and cancellation threats sit in ticket text — invisible without the time to read every word.
Escalations are flagged after the damage is done. The customer has already made up their mind before a senior agent sees the ticket.
Without a risk-scored view of the queue, supervisors can't tell which tickets need immediate attention versus routine follow-up.
EscalationAI lives inside Zendesk as a native sidebar app. No logins, no tabs, no workflow changes.
EscalationAI automatically analyses the ticket subject, description, priority, tags, and history — the moment the ticket opens.
Claude AI detects 25+ signals across four severity levels and produces a risk score, signal breakdown, and specific recommended action.
RED tickets are auto-tagged in Zendesk and surfaced in the supervisor dashboard. Agents get a specific action — not a generic "handle carefully."
Built from real support escalation patterns. Every signal is weighted by severity so your team knows exactly where to focus.
Manager / CEO request — Customer explicitly asks to speak with leadership
Legal language — Mentions of lawsuit, attorney, contract breach, or regulatory action
Competitor mentioned — Customer names a competitor they're considering switching to
Repeated unresolved issue — "Same issue again", "still not fixed", "reported this before"
SLA reference — Customer explicitly cites service level agreement expectations
Social media threat — Mentions Twitter, LinkedIn post, Trustpilot, or G2 review
Paying customer reference — Customer mentions their subscription tier or payment status
ALL CAPS subject line — Indicates anger and urgency, flagged automatically
One prevented churn pays for months of EscalationAI. The math is obvious.
7-day free trial on both plans · No credit card required to start · Cancel anytime
I personally respond to every inquiry on LinkedIn. Tell me about your support team size, ticket volume, and churn challenges — and I'll show you exactly how EscalationAI fits.
Message Vijit on LinkedInInstall in 2 minutes. Start scoring tickets immediately.
You'll receive your API key and install guide instantly by email.