EscalationAI scores every Zendesk ticket for escalation risk in real time — so your team intervenes before the customer walks.
No credit card required · 7-day free trial · Installs in 2 minutes · ISO 42001 aligned · Download app ZIP
Built by Vijitkumar Kunhikandi · vijit.in
Support agents handle dozens of tickets a day. Churn signals get buried. By the time a manager notices, the customer has already decided to leave.
Competitor mentions, legal language, and cancellation threats sit in ticket text — invisible without the time to read every word.
Escalations are flagged after the damage is done. The customer has already made up their mind before a senior agent sees the ticket.
Without a risk-scored view of the queue, supervisors can't tell which tickets need immediate attention versus routine follow-up.
EscalationAI lives inside Zendesk as a native sidebar app. No logins, no tabs, no workflow changes.
EscalationAI automatically analyses the ticket subject, description, priority, tags, and history — the moment the ticket opens.
Claude AI detects 25+ signals across four severity levels and produces a risk score, signal breakdown, and specific recommended action.
RED and ORANGE tickets are auto-tagged in Zendesk and instantly appear in a dedicated supervisor View — a native Zendesk queue showing only high-risk tickets, updated in real time. Agents get a specific action — not a generic "handle carefully."
Built from real support escalation patterns. Every signal is weighted by severity so your team knows exactly where to focus.
Manager / CEO request — Customer explicitly asks to speak with leadership
Legal language — Mentions of lawsuit, attorney, contract breach, or regulatory action
Competitor mentioned — Customer names a competitor they're considering switching to
Repeated unresolved issue — "Same issue again", "still not fixed", "reported this before"
SLA reference — Customer explicitly cites service level agreement expectations
Social media threat — Mentions Twitter, LinkedIn post, Trustpilot, or G2 review
Paying customer reference — Customer mentions their subscription tier or payment status
ALL CAPS subject line — Indicates anger and urgency, flagged automatically
EscalationAI is aligned with ISO/IEC 42001 — the international standard for responsible AI management systems. Every AI decision is logged, explainable, and auditable.
Every AI decision logged with timestamp, ticket ID, signals detected, and risk score. Retained for 90 days. Retrievable on demand.
Every score shows exactly which signals triggered it and why. No black box decisions — agents always understand the reasoning.
Agents record their final decision (escalated, monitored, resolved) for every AI recommendation. Override patterns inform continuous improvement.
Built-in bias report tracks false positive rates, signal distributions, and override patterns — so you can demonstrate your AI is fair and accurate.
⚖️ ISO/IEC 42001:2023 Aligned
EscalationAI's AI governance framework is documented and aligned with ISO/IEC 42001:2023 — the international standard for AI Management Systems. Built by Vijit Labs.
One prevented churn pays for months of EscalationAI. The math is obvious.
7-day free trial on both plans · No credit card required to start · Cancel anytime
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escalation-risk-red escalation-risk-orangeescalation-risk-red in step 3. You can create separate Views per risk level if needed.
I personally respond to every inquiry on LinkedIn. Tell me about your support team size, ticket volume, and churn challenges — and I'll show you exactly how EscalationAI fits.
Message Vijit on LinkedInInstall in 2 minutes. Start scoring tickets immediately.
You'll receive your API key and install guide instantly by email.